General News

Repair or replace: what to do when common appliance faults happen

Equipment faults fluctuate from the annoying, akin to oven bulbs breaking, to nasty surprises that could possibly be an actual monetary fear, akin to your washer not spinning.

Faults are extra frequent than you would possibly suppose, too. Half of us have had one previously three years, in accordance with a survey of 1,043 Which? members in November 2020.

Most of our respondents’ response to a dud equipment was to purchase a alternative. A 3rd employed a repairer to take a look at it, and only one in eight tried to restore it themselves.

However you’ll be able to really repair lots of the most typical faults your self. Be sure you change off the equipment earlier than trying any repairs, although.

Understanding when to restore or substitute saves cash and stops home equipment being scrapped – so that you’re doing all of your bit for the surroundings in addition to your pockets.

Beneath, we’ve listed the most typical faults present in every well-liked house equipment* and, with the assistance of, we clarify how you can restore them, when to name an expert and when to purchase a alternative:

Washing machines

Nearly all trendy washer drums are sealed shut, so you’ll be able to’t take them aside to repair the bearings (the almost certainly supply of any issues).

This implies you’ll want to interchange the entire drum – a pricey and tough restore that must be left to the professionals. As it could actually value so much, chances are you’ll be higher off shopping for a brand new mannequin. Get a quote earlier than making your determination.

These faults can most likely solely be fastened by changing the printed circuit board (PCB) within the management panel.

A Beko PCB can value £50, however Samsung or LG ones can set you again round £150. Both approach, you’ll want an expert to do it, including a minimum of £70 to the associated fee.

You could nicely contemplate it extra cost-efficient to purchase a complete new washer, though it’s value finidng out precisely what your restore will value first.

In case your washer isn’t draining away water, the very first thing to examine is the filter behind the latch underneath the

Strive cleansing it out. If that doesn’t assist, a alternative prices round £7. If that doesn’t repair the issue, it would most likely be the drain pump. That is difficult to interchange your self and isn’t for the faint-hearted.

Learn our full washing machine repair guide for extra info, or when you want a alternative head to our washing machine reviews.

Tumble dryers

A defective circuit board (PCB) may trigger the dryer to journey the electrics or not activate, even when the plug and fuse are working.

Similar to with washing machines, the PCB is dear to interchange – £100 to £200. Add the value {of professional} restore and it might be less expensive to purchase a brand new dryer.

  • Auto sensor issues or poor drying

Poor drying or issues with the auto shut-off sensor could possibly be resulting from a number of points. The heater may wish changing, which is a fairly easy repair for an engineer, nevertheless it could possibly be a problem with the timer, which comes all the way down to the PCB.

For condenser fashions, it may imply the condenser wants altering. For those who’re uncertain, name an expert.

Don’t attempt to repair one thing you’re not assured with, because it may trigger a fireplace threat.

This could possibly be all the way down to the bearings, as with a washer, nevertheless it may additionally the drive belt. This generally is a low-cost repair for an expert.

If the belt is undamaged, nevertheless it’s not spinning, the motor may have conked out, which might value a minimum of £100 for the half plus £70 or extra for an expert to do the job.

Learn our top tumble dryer repair and maintenance tips. Or head to our tumble dryer reviews to get a alternative.

Fridge freezers

  • Not sustaining appropriate temperature or a build-up of ice in fridge

This could possibly be a problem with the door seal. Test for any tears, warping within the corners and even bits the place the seal has hardened. You’ll be able to substitute it your self. Generally it’s as simple as pulling out the outdated one, however you might need to loosen some screws that preserve it in place. New seals for are sometimes accessible on-line, for £30 to £100.

The issue may additionally lie with the thermostat behind the temperature dial in your fridge. This may be changed with a couple of house DIY instruments, with elements accessible from £30. For those who management your fridge-freezer utilizing digital controls on the entrance, that is far more tough to repair and value calling an expert to offer you a quote.

  • Damaged drawers or flap-lids

New drawers might be purchased on-line. It’s only a query of shopping for the particular half for the mannequin you’ve got. Be warned although that producers can cost so much for these, so be sure you store round to see if you will get the one you need cheaper elsewhere.

Our fridge-freezer reviews will aid you purchase a dependable alternative.


Which? expert measuring space inside a fridge freezer

  • Water leaking on the backside of the fridge / damaged drainage

This could possibly be brought on by a blocked drain gap. Water condenses in the back of the fridge, the place it’s colder, and runs down into the drain gap, the place it may be evaporated away by the compressor.

Mud, grime and meals waste typically get caught in it, however you’ll be able to simply clear it with a skinny straw, little bit of wire or a cotton bud. If this doesn’t work, chances are you’ll need to purchase a particular drain gap cleansing instrument (accessible for about £5). Knowledgeable repairer also can use a steam cleaner to get additional into the pipe.

If the fault does prove to make your fridge a write-off, ensure you learn our fridge reviews earlier than shopping for a alternative.

Cordless vacuums

  • Defective battery / not lasting so long as it used to

All lithium-ion batteries lose capability over time, however these batteries can typically get replaced. A cordless vac can solely be a Finest Purchase if the battery is replaceable. The unhealthy information, although, is that they are often costly.

Some Dyson spares can be found from between £65 (for the V6) to £85 (for the V11). However when you want a V10 battery, it’s a must to e mail Dyson straight.

Preserve your battery lasting for so long as attainable by solely charging it with the official charger and away from warmth. Strive to not drain the battery utterly, too. Freqent brief costs are higher for protecting it wholesome.

Head to our Best Buy cordless vacuums to search out these with replaceable batteries that got here out prime of our checks.

Corded vacuums

  • Brush not working correctly

An excellent clear and detangling of hairs would possibly repair this – you would possibly have to take away the casing, known as the soleplate, which is often as simple as unscrewing it. If the comb is damaged, you’ll be able to simply purchase and match a alternative your self.

It is also the comb belt at fault. Take away the soleplate and examine whether or not the belt is damaged. If you want to match a brand new one, replacements often value lower than £10 however generally is a little fiddly to suit, as typically the clutch must be eliminated as nicely.

This could possibly be brought on by blocked pipes or filters. For those who proceed utilizing the vac, the motor can overheat and fail. Strive taking as a lot as you’ll be able to aside and giving it an excellent clear, together with the filters. Substitute filters can value as little as £4, relying in your mannequin.

For those who nonetheless suppose it’s misplaced suction, it might be the motor. That is dear to interchange and desires an expert, so that you would possibly desire to purchase a brand new vac.

Undecided if you’d like a corded or cordless vacuum? Learn our vacuum cleaner comparison guide.


Reading dishwasher manual for repair

  • Not draining correctly or in any respect

The number-one trigger here’s a blocked filter or pump, which you need to be capable of type out your self. The pump is commonly underneath the filter. You’ll have to take off the duvet and wash inside. If this nonetheless doesn’t repair it, then examine whether or not the drain hose in the back of the machine is blocked.

You’ll know your door seal is damaged in case your dishwasher is leaking barely. You should purchase a alternative from as little as £10.

With electrical faults, skilled fixes can value upwards of £100, so it may not be value it for older or cheaper fashions. Get an engineer to offer you a quote earlier than making your determination.

For extra in-depth restore recommendation, learn our full dishwasher troubleshooting guide.

Constructed-in ovens

You’ll be able to simply purchase a brand new oven lightbulb from simply £4. Seek for the bulb of your particular mannequin on-line and ensure you change the oven off on the mains earlier than changing. The bulb cowl must be easy to take away, like twisting off a jar’s lid, however can differ relying in your mannequin.

  • Oven not heating up correctly or in any respect

Resetting the timer could possibly be the ticket right here, and is value a strive anyway as a attainable free repair.

Changing the thermostat, fan or heating aspect is trickier and desires an expert. Do get a quote for these earlier than speeding to interchange your equipment although. It is going to often be cheaper than shopping for and putting in a brand new oven.

If a restore is just too costly, learn our built-in oven reviews earlier than shopping for a brand new one.


  • One burner or zone not working

This can totally depend upon the kind of hob you’ve got.

In case your gasoline burner isn’t igniting, it’s fairly apparent that the spark isn’t working. If it’s not staying lit, it will likely be all the way down to the thermocouple (the protection change that makes positive it doesn’t keep on when not lit). Changing it is a job finest left to the professionals, and might value round £100 to repair.

You probably have an electrical hob, whether or not ceramic or induction, faults are a lot tougher to diagnose. Your finest guess is to name an expert or get a alternative.

  • Contact controls not working correctly or in any respect

Issues with the controls shall be all the way down to the circuit board (PCB), tucked away underneath the glass floor. You’ll want an expert to cite to interchange this. It’s difficult and costly, so chances are you’ll discover you’re higher off changing the entire thing.

If that’s the case, learn our information on how to buy the best hob.

*Commonest faults come from a survey of greater than 13,000 Which? members in September 2020.


Source: Repair or replace: what to do when common appliance faults happen

Related Articles

Back to top button